Last updated: 12.12.2025
airporthoteltransfer.com (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with:
- UK GDPR
- EU GDPR
- Data Protection Act 2018
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
For the purposes of applicable data protection laws, the data controller is:
airporthoteltransfer.com
📧 [email protected]
🌐 https://airporthoteltransfer.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Flight number and arrival time
- Booking details and preferences
2.2 Payment Information
Payments are processed by third-party payment providers.
We do not store full card details.
2.3 Automatically Collected Data
- IP address
- Device type, browser, operating system
- Pages visited and interaction data
- Cookies and similar tracking technologies
3. Lawful Basis for Processing (GDPR Article 6)
We process your personal data based on the following lawful grounds:
- Contractual necessity – to manage and fulfil your booking
- Legal obligation – accounting, tax, regulatory compliance
- Legitimate interests – service improvement, fraud prevention, security
- Consent – marketing, analytics, and advertising cookies
4. How We Use Your Data
Your data is used to:
- Process and manage transfer bookings
- Communicate booking confirmations and updates
- Coordinate services with transport providers
- Improve website performance and user experience
- Detect and prevent fraud or misuse
- Comply with legal and regulatory requirements
5. Marketing & Communications
We may send service-related communications (e.g. booking confirmations, important updates).
Marketing communications will only be sent if:
- You have given explicit consent, or
- Permitted under applicable laws
You may unsubscribe at any time.
6. Cookies, Analytics & Advertising
We use cookies and similar technologies, including:
6.1 Google Services
- Google Analytics
- Google Ads (conversion tracking, remarketing)
6.2 Meta Platforms
- Meta Pixel (Facebook / Instagram Ads)
These tools may collect anonymised or pseudonymised data to:
- Analyse traffic and usage
- Measure advertising performance
- Deliver relevant ads
Cookies are only activated based on user consent, in accordance with GDPR and UK GDPR.
Details are provided in our Cookie Policy.
7. Data Sharing & Third Parties
We may share personal data with:
- Licensed transport providers (only what is necessary for service delivery)
- Payment service providers
- IT, hosting, and infrastructure providers
- Analytics and advertising partners (with consent)
- Authorities, if legally required
We do not sell personal data.
8. International Data Transfers
Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards, such as:
- Adequacy decisions
- Standard Contractual Clauses (SCCs)
- Equivalent legal protections
9. Data Retention
We retain personal data only for as long as necessary:
- Booking data: for operational and legal purposes
- Financial data: as required by law
- Marketing data: until consent is withdrawn
Data is securely deleted or anonymised once no longer required.
10. Your Data Protection Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
Requests can be sent to:
📧 [email protected]
11. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Secure servers and encryption
- Access controls
- Regular security reviews
However, no system is 100% secure.
12. Children’s Data
Our services are not intended for children under 18.
We do not knowingly collect data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be published on this page with an updated revision date.
14. Data Requests & Complaints
If you have any questions, concerns, or requests regarding your personal data — including requests for access, correction, or deletion — please contact us first.
We are committed to resolving privacy-related matters promptly and fairly.
We will respond to all valid requests in accordance with applicable data protection laws and within the legally required timeframes.
If you believe that your data protection rights have not been adequately addressed, you may have the right to lodge a complaint with the relevant data protection authority.
15. Contact Us
For privacy-related questions or requests: