Last updated: 9 September 2026
These Terms of Service (“Terms”) govern your use of airporthoteltransfer.com (the “Website”) and of our “Hotel Transfer” mobile applications for iOS and Android (the “Apps”) — together, the “Platform” — and the services provided through them. By accessing or using the Website or the Apps, you agree to be bound by these Terms.
If you do not agree, you must not use our services.
1. About Us
airporthoteltransfer.com is a technology platform based in Antalya, Türkiye.
The Platform is an online marketplace that connects passengers seeking private airport-to-hotel and hotel-to-airport transfers with independent, licensed transport companies (“Transport Providers”). We are a technology and booking-coordination company — we are not a transportation carrier.
Our company does not provide transportation or passenger transfer services of any kind. We are not a transport operator and hold no transport authorisation; every transfer booked through the Platform is performed exclusively by an independent, licensed Transport Provider under its own authorisation, insurance, and responsibility.
2. Definitions
- “Platform” / “we” / “us”: airporthoteltransfer.com and its operating company, whether accessed through the Website or the Apps
- “Apps”: Our “Hotel Transfer” mobile applications for iOS (Apple App Store) and Android (Google Play)
- “Service”: The technology-based booking and coordination of private transfer services
- “User / Passenger”: Any individual making or included in a booking
- “Transport Provider”: An independent, licensed third-party transportation company
- “Driver”: The driver assigned by the Transport Provider to perform a transfer
- “Booking Request”: A transfer request submitted via the Website or the Apps
- “Booking Confirmation”: Our written confirmation (email or WhatsApp) that finalizes a booking
3. Our Role — Technology Platform & Intermediary
airporthoteltransfer.com:
- Acts solely as a technology intermediary between Passengers and Transport Providers
- Does not own, operate, or control the vehicles used to perform transfers
- Does not employ the Drivers
- Is not a party to the transportation contract — the contract of carriage is concluded solely between the Passenger and the Transport Provider
All transportation services are performed by independent, licensed Transport Providers, who are solely responsible for compliance with applicable laws, licensing, insurance, vehicle safety, and driver qualifications.
4. Eligibility & User Obligations
By using the Platform, you confirm that:
- You are at least 18 years old
- You have legal capacity to enter into a binding contract
- All booking information provided is accurate, complete, and up to date
You agree not to use the Platform for fraudulent, misleading, or unlawful purposes.
5. Booking Requests & Confirmation
- Submitting a Booking Request does not create a confirmed booking.
- A booking becomes binding only when we send you a written Booking Confirmation (email or WhatsApp) after verifying your details and vehicle availability.
- Upon confirmation, a contract of carriage is formed solely between the Passenger and the Transport Provider; the Platform facilitates the booking, communication, and coordination only.
- We may assign or replace the Transport Provider, or substitute a vehicle of equal or greater capacity and comfort, without this constituting a breach, provided the agreed transfer is performed.
We reserve the right to decline or cancel Booking Requests due to incorrect data, unavailability, suspected fraud, or operational constraints.
6. Pricing & Payment
- The price shown for your route and passenger count is the fixed, final price set by the Transport Provider for that transfer (no hidden fees), unless otherwise stated. As the Platform does not carry out any transportation activity, determining the price is within the authority of the Transport Provider; the Platform only displays it.
- Unless otherwise stated in your Booking Confirmation, payment is made in cash, directly to the Driver at the time of the transfer. No online payment is collected by the Platform.
- Prices are quoted in the currency shown at the time of booking. If payment is made in another accepted currency, the amount is calculated at the foreign-exchange buying rate of the Central Bank of the Republic of Türkiye (TCMB) in force at the time of payment.
- Obvious pricing errors on the Platform may be corrected before a Booking Confirmation is issued; you will be informed and may cancel free of charge.
- Failure to pay the agreed price entitles the Transport Provider to refuse or terminate the transfer.
7. Cancellations, Changes & No-Shows
- Free cancellation up to 24 hours before the scheduled pickup time.
- After this point the Passenger has no right of withdrawal and no right of free cancellation whatsoever; cancellations within 24 hours of pickup and no-shows may be subject to a cancellation charge. Passenger transport services to be performed on a specific date are excluded from the statutory right of withdrawal for distance contracts under Turkish consumer law. By submitting a Booking Request, the Passenger confirms that they have read, understood, accepted, and approved this provision.
- Changes (date, time, passengers, flight details, hotel) must be requested as early as possible; availability is not guaranteed for last-minute changes and additional charges may apply.
We are not responsible for service disruptions caused by unreported or late changes. See also our Booking Policy.
8. Accuracy of Booking & Flight Information
Passengers are responsible for:
- Providing correct flight number, flight date, hotel, and contact details, and keeping them up to date
- Being reachable on the contact details provided
- Arriving on time at the agreed pickup location
- Informing us in advance of special requirements (child seats, excess luggage, mobility needs)
Pickup times are scheduled solely on the basis of the information you provide. If you choose your own departure pickup time, you bear the risk of allowing insufficient time to reach your flight. Unreported flight changes or incorrect flight details may result in a missed pickup being treated as a no-show.
Neither the Platform nor the Transport Provider is responsible for delays, missed transfers, or additional costs resulting from incorrect, incomplete, or outdated information provided by the Passenger.
9. Waiting Times & Pickup Procedure
- Airport pickups include a complimentary waiting period; the applicable waiting time is stated in your Booking Confirmation.
- Excessive delays beyond the included waiting period may incur additional charges or result in cancellation.
- If you cannot be located and do not respond to contact attempts within the waiting period, the transfer may be treated as a no-show.
- We are not responsible for missed transfers caused by Passenger delays.
10. Passenger Conduct
- Passengers must comply with applicable laws, safety regulations (including seat belts), and the reasonable instructions of the Driver.
- The Transport Provider or Driver may refuse or terminate carriage without refund in cases of intoxication, abusive, threatening, dangerous, or unlawful behaviour.
- Smoking and the consumption of alcohol in the vehicle are not permitted. If a Passenger continues to smoke or consume alcohol despite being warned, the Driver may refuse or terminate carriage.
- Passengers are liable for any damage to, or exceptional soiling of, the vehicle caused by them, payable to the Transport Provider.
Where carriage is refused or terminated because of any of the violations listed in this Section, the Passenger accepts and undertakes in advance that they have no right to any claim against the Platform or the Transport Provider — including any refund of the fare, reimbursement of expenses, or compensation for damages.
11. Children & Special Requests
- Child seats and other special requests are subject to availability and are binding only when expressly stated in your Booking Confirmation; an additional charge may apply.
- The accompanying adult is responsible for the correct use of child seats and for the supervision of minors at all times.
- Unaccompanied minors are not carried.
12. Luggage & Personal Belongings
- Each booking includes the luggage capacity indicated for the assigned vehicle; excess luggage must be declared in advance.
- Luggage is carried under the responsibility of the Transport Provider.
- The Platform accepts no liability for loss of, damage to, or items left in vehicles. Valuables, documents, medication, and fragile items should be kept with the Passenger.
- For lost property, contact [email protected] and we will liaise with the Transport Provider.
13. Insurance
All mandatory passenger and vehicle insurance relating to the performance of the transfer is held by the Transport Provider, as required by applicable law. The Platform is not an insurer and provides no insurance cover.
We recommend that Passengers obtain personal travel insurance covering trip disruption, health, and personal belongings.
14. Force Majeure
Neither the Platform nor the Transport Provider is liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to:
- Extreme weather or natural disasters
- Flight disruptions and diversions
- Road closures, traffic accidents, or airport restrictions
- Government actions, strikes, or emergencies
15. Liability
The Platform is a technology intermediary and does not perform transportation. Accordingly:
- All claims arising from the performance of the transportation — including road accidents, personal injury, delays, vehicle breakdowns, and luggage loss or damage — must be directed to the Transport Provider as the carrier and its insurers.
- The Platform is not liable for missed flights, connections, cruises, or appointments, nor for consequential costs such as rebooking, accommodation, or alternative transportation, whether arising from Passenger delay, traffic conditions, Transport Provider performance, or force majeure.
- To the maximum extent permitted by applicable law, the Platform shall not be liable for indirect, incidental, or consequential losses.
- To the maximum extent permitted by applicable law, the Platform’s total aggregate liability in connection with a booking is limited to the total price quoted for that booking.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our own negligence, or for fraud.
If you are a consumer, nothing in these Terms affects your mandatory statutory rights under the laws applicable to you.
16. Platform Availability, Mobile Apps & Third-Party Links
- The Website, the Apps and their content are provided “as is” and “as available”, without warranties as to uninterrupted availability, or the completeness and accuracy of informational content.
- The Apps are distributed through the Apple App Store and Google Play. Your download and use of the Apps are additionally subject to the terms of the relevant app store. Apple and Google are not parties to these Terms or to any booking and bear no responsibility for the Service.
- Using the Apps requires a compatible device and an internet connection; any data charges from your mobile operator are your responsibility. We may release updates to the Apps and may withdraw support for older versions.
- The Apps do not require an account and do not collect payment. Usage analytics in the Apps runs only if you opt in inside the App and can be switched off at any time — see our Privacy Policy.
- The Website and the Apps may contain links to third-party websites and services. These are outside our control, and we accept no responsibility for their content, terms, or privacy practices.
17. Indemnification
You agree to indemnify and hold the Platform harmless from and against third-party claims, losses, and reasonable legal costs arising from your breach of these Terms, your misuse of the Platform, or your conduct during a transfer (including damage caused to the vehicle or the Driver).
18. Intellectual Property
All content on the Website and in the Apps (text, logos, design, software) is owned by airporthoteltransfer.com or licensed to us.
The Apps are licensed, not sold, to you for personal, non-commercial use on devices you own or control. You may not copy, modify, reverse-engineer, or redistribute the Apps except where applicable law expressly permits.
Unauthorized use is prohibited.
19. Data Protection & Privacy
We process personal data in accordance with:
- Turkish Personal Data Protection Law No. 6698 (KVKK)
- EU GDPR and UK GDPR (for passengers in the EU/UK)
To perform your transfer transparently and safely, booking and contact details are exchanged between the Passenger and the assigned Transport Provider and Driver: your name, contact number, flight details, and pickup information are shared with the Transport Provider and Driver, and in turn the Driver’s name, contact number, and vehicle details are shared with you before pickup. This data may be used only to perform the transfer.
Full details — including lawful basis, retention, and your rights — are set out in our Privacy Policy.
20. Complaints & Claims
- Complaints should be submitted in writing to [email protected], ideally within 30 days of the transfer date, so they can be investigated effectively.
- Complaints concerning the performance of the transportation will be forwarded to the relevant Transport Provider, and we will assist in coordinating a resolution.
- Your statutory rights as a consumer, including the right to apply to consumer authorities, remain unaffected.
21. Suspension & Termination
We may suspend or terminate access to the Platform if:
- These Terms are violated
- Fraud, abusive conduct, or misuse is suspected — including fraudulent bookings or unjustified payment disputes
- Required by law or authorities
22. Changes to These Terms
We may amend these Terms at any time. Changes take effect upon publication on this page with an updated revision date. Each booking is governed by the version of the Terms in force at the time the Booking Request is submitted.
23. General Provisions
- Severability: If any provision of these Terms is held invalid, the remaining provisions remain in full force.
- Entire agreement: These Terms, together with the Booking Policy, Privacy Policy, and Cookie Policy, form the entire agreement. In case of conflict regarding a booking, the Booking Confirmation prevails, followed by the Booking Policy, then these Terms.
- Assignment: You may not assign your rights under these Terms without our consent; we may assign to an affiliate or successor.
- No waiver: Failure to enforce a provision is not a waiver of it.
- Language: These Terms are drawn up in English; translations are provided for convenience and the English version prevails.
24. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of Türkiye.
The courts and enforcement offices of Antalya, Türkiye, and the Turkish consumer arbitration committees within their monetary limits, shall have jurisdiction.
If you are a consumer resident in another country, you retain the benefit of any mandatory consumer protections and forum rights of your country of residence.