Last updated: 12.12.2025
These Terms of Service (“Terms”) govern your use of airporthoteltransfer.com (the “Website”) and the services provided through it. By accessing or using the Website, you agree to be bound by these Terms.
If you do not agree, you must not use our services.
1. About Us
airporthoteltransfer.com is an online booking platform that enables users to pre-book private airport-to-hotel and hotel-to-airport transfer services.
We operate as a booking and coordination platform and do not directly provide transportation services unless explicitly stated.
2. Definitions
- “Service”: The booking and coordination of private transfer services
- “User / Passenger”: Any individual making a booking
- “Transport Provider”: Independent, licensed third-party transportation companies
- “Booking”: A confirmed reservation made via the Website
3. Platform Role & Disclaimer
airporthoteltransfer.com:
- Acts solely as an intermediary between passengers and transport providers
- Does not own, operate, or control vehicles unless explicitly stated
- Does not employ drivers directly
All transportation services are provided by independent, licensed operators, who are solely responsible for compliance with applicable laws, insurance, vehicle safety, and driver qualifications.
4. Eligibility & User Obligations
By using the Website, you confirm that:
- You are at least 18 years old
- You have legal capacity to enter into a binding contract
- All booking information provided is accurate, complete, and up to date
You agree not to use the Website for fraudulent, misleading, or unlawful purposes.
5. Bookings & Contract Formation
- A booking becomes binding only after full payment is received.
- Upon confirmation, a contractual relationship is formed between the passenger and the transport provider.
- airporthoteltransfer.com facilitates communication and booking management only.
We reserve the right to cancel or refuse bookings due to incorrect data, suspected fraud, or operational constraints.
6. Pricing & Payments
- Prices displayed are final unless otherwise stated.
- Prices may vary based on route, vehicle type, passenger count, timing, and currency.
- Payments are processed via secure third-party payment providers.
We do not store full payment card details.
7. Cancellation & Refund Policy
- Free cancellation up to 24 hours before scheduled pickup time
- Cancellations within 24 hours may be non-refundable
- No-shows are non-refundable
Refunds, where applicable, are processed to the original payment method.
8. Changes & Amendments to Bookings
- Changes must be requested as early as possible.
- Availability is not guaranteed for last-minute changes.
- Additional charges may apply.
We are not responsible for service disruptions caused by unreported or late changes.
9. Passenger Responsibilities
Passengers are responsible for:
- Arriving on time at the pickup location
- Providing correct flight, hotel, and contact details
- Informing us of special requirements (child seats, excess luggage, mobility needs)
Failure to comply may result in service cancellation without refund.
10. Waiting Time & Delays
- Airport pickups include a reasonable complimentary waiting period.
- Excessive delays may incur additional charges or cancellation.
- We are not responsible for missed transfers caused by passenger delays.
11. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
- Extreme weather
- Flight disruptions
- Airport restrictions
- Government actions, strikes, or emergencies
12. Limitation of Liability
To the maximum extent permitted by UK law:
- We shall not be liable for indirect, incidental, or consequential losses
- Our total liability is limited to the amount paid for the relevant booking
- Transportation-related claims must be directed to the transport provider
Nothing in these Terms limits liability for death or personal injury caused by negligence where prohibited by law.
13. Data Protection & GDPR
We process personal data in accordance with:
- UK GDPR
- EU GDPR
- Data Protection Act 2018
Details are outlined in our Privacy Policy, including lawful basis, data retention, and user rights.
14. Intellectual Property
All content on the Website (text, logos, design, software) is owned by airporthoteltransfer.com or licensed to us.
Unauthorized use is prohibited.
15. Termination
We may suspend or terminate access if:
- Terms are violated
- Fraud or misuse is suspected
- Required by law or authorities
16. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.